Are you a new Generac owner or you’re looking to purchase one? Keep us in mind when you’re in need of service and explore these FAQs to make the transition a little easier! We are looking forward to hearing from you soon!

  • What is an automatic backup generator?

An automatic backup generator is a back up electrical system that operates whether you are home or away. Within seconds of an outage, it automatically supplies power directly to your home’s electrical circuit breaker box. After utility power returns, the generator shuts itself off and waits for the next outage. It operates on natural gas or liquid propane gas and sits outside just like a central air conditioning unit.

  • Do generators have to be maintained?

All generators require periodic maintenance, such as oil and filter changes to ensure maximum performance for years of reliable service. Scheduled maintenance kits are available and many Generac authorized dealers offer annual maintenance contracts for a worry-free ownership experience. We recommend you have your unit serviced every 6 months by an authorized independent service dealer. Refer to the owner’s manual for routine maintenance procedures and schedules.

  • How do I hard reset?

Switch controller to OFF – press OFF button
Remove service end of generator for access to battery compartment
Disconnect negative ( black ) battery terminal
Disconnect T1 connector – see photo below
Wait 15 seconds, reconnect T1 connector and then reconnect & tighten negative battery terminal
Re-install generator side panel
Controller will need to be set up again – time / date, exercise settings.  After this is complete it can be put back in AUTO mode so it is ready to run.

  • What happens if my generator gets overloaded?

Generac generators are equipped with overload protection. In the rare event of an overload, the generator’s circuit breaker will trip, disconnecting the unit from the load. Simply correct the overload and reset the breaker in the generator. For more information, please consult your owner’s manual or Contact Us.

Did we answer the most common Generac FAQs? If not, give us a call!

☎️ (860) 343-1797
📩 customerservice@ctgeneratorservice.com

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